Comcast Call:Trying to Cancel (it worked, I think!)

Apr 8 2008:

I am going to attempt to call comcast and get my service canceled.

11:02 am Placed call

11:04 First human, John
11:06 Actually seems to be getting things done, just needs the nebulous "confirmation code"
11:12 It seems that the official comcast policy is to not change my bill until after the disconnect.

John told me that I should pay the prorated amount, then wait until the cancel for the other charges to disappear. I can't believe that it is comcast policy. (I asked him)

update:
To be clearer
They can not change the bill, ie, what I am supposed to pay, until after it cancels. So right now, I owe them 66 dollars. When prorated it will be 53 dollars. The will not send me a new bill (or change it online) to reflect the fact that I am canceling service. Once they cancel it, I won't owe the money. As it stands, I seem to owe the money. Does that make sense? If not, you can see what I am dealing with.

live blogging comcast (AGAIN!)

So, Comcast sent me a bill again... ! WHAT THE !@#$


6:24 calling ...

turns out they make you listen to silence if the operators are busy.

real person
6:32

name: crap, i forgot to get it.


Helpful guy. "Everything is taken care of"

Really nice guy. I started out mad, but he was very helpful. He moved the cut off date back, turns out I got sent a bill automatically or something. So I'll keep watching this, and get the modem turned in.


ended call 6:39

Not too bad. Much better than the retard last time that told me I couldn't read the bill when she couldn't read the screen.

live blogging a call with comcast...

Start 6:41

"This call may be monitored or recorded for quality service"

just got told i hit the wrong number to disconnect....

recalling, 6:43

real person 6:44

done 6:55

story follows...


So, first I called, and my finger must have slipped, cuz the person said I had the wrong department, even though I was in billing.

So I called back. The person in billing told me the wrong key presses, but! guess what I can listen, and picked the right place to go.

So the girl picks up, rattles her name (decided not to post it... ). I had found the right place. She tells me that the next time they can come by is June 25th to disconnect. I was like... WTF. JUNE 25th!. Thats almost a month from now. Next year, I bet it will take two months to disconnect. At least they aren't silly enough to try and get me to pay for it. I was clear about that.

Previously, I had paid until 6/10/07. They send out a bill that makes you pay for the next month of service before you get it. Much to my surprise, I am promptly notified that I owe 29.57 on my bill for the period until 6/10/07. She keep acting like I was retarded and couldn't read the bill. I got out my credit card statement, the comcast statement, and explained that based on when I received the bill and when I paid, the bill was paid in full. Turns out, either she messed up (just censored myself!) or it is company policy. End result, I am owed $2.11.

The only rub is that I have to make sure they get their cable modem back, or I have to pay for it. I do believe that I don't actually have to give it back, as I don't pay rent on it and never signed an agreement that said I rented it. It came from a previous house owner. I wouldn't mind letting them take it though. I'll get my agents in the ATL to help me with that on JUNE 25TH.

More posts to follow. I have a post about the trip up here, the first week, Memorial Day weekend, and probably this weekend (it will be that long until I write them... )

COMMENT! my comment jar is empty :-(