live blogging a call with comcast...

Start 6:41

"This call may be monitored or recorded for quality service"

just got told i hit the wrong number to disconnect....

recalling, 6:43

real person 6:44

done 6:55

story follows...


So, first I called, and my finger must have slipped, cuz the person said I had the wrong department, even though I was in billing.

So I called back. The person in billing told me the wrong key presses, but! guess what I can listen, and picked the right place to go.

So the girl picks up, rattles her name (decided not to post it... ). I had found the right place. She tells me that the next time they can come by is June 25th to disconnect. I was like... WTF. JUNE 25th!. Thats almost a month from now. Next year, I bet it will take two months to disconnect. At least they aren't silly enough to try and get me to pay for it. I was clear about that.

Previously, I had paid until 6/10/07. They send out a bill that makes you pay for the next month of service before you get it. Much to my surprise, I am promptly notified that I owe 29.57 on my bill for the period until 6/10/07. She keep acting like I was retarded and couldn't read the bill. I got out my credit card statement, the comcast statement, and explained that based on when I received the bill and when I paid, the bill was paid in full. Turns out, either she messed up (just censored myself!) or it is company policy. End result, I am owed $2.11.

The only rub is that I have to make sure they get their cable modem back, or I have to pay for it. I do believe that I don't actually have to give it back, as I don't pay rent on it and never signed an agreement that said I rented it. It came from a previous house owner. I wouldn't mind letting them take it though. I'll get my agents in the ATL to help me with that on JUNE 25TH.

More posts to follow. I have a post about the trip up here, the first week, Memorial Day weekend, and probably this weekend (it will be that long until I write them... )

COMMENT! my comment jar is empty :-(